1 – DEFINITIONS
1.1. Unobravo S.r.l. Benefit Company, with registered and administrative office in via Giovanni Porzio4/Isola B2, 80143 Naples (NA), VAT 09516691210 (‘Unobravo’), is a healthcare facility, as well as a centre for the provision of psychological support and psychotherapy services and related services, for the processing of its digital platform (‘Services’), including a website (https://www.unobravo.com) and a proprietary mobile app ‘Unobravo’ (collectively ‘Platform’).
1.2. These Terms and Conditions, available to the User for reproduction and storage pursuant to Article 12, Legislative Decree no. 70/2003 and Article 51, paragraph 7, of Legislative Decree 206/2005 (‘Consumer Code’), are intended for the use of the Services by the User, including in particular the purchase of individual, couple or group psychotherapy sessions (‘Sessions’), which will take place through the Platform.
1.3. ‘User(s)’ means the patient, i.e. a natural person who purchases goods and services in for purposes, directly and indirectly, unrelated to the entrepreneurial, commercial, craft or professional activity possibly carried out, as well as the employee or collaborator of the Corporate User (as defined below) and the User beneficiary of a Voucher (as defined below).
1.4. Corporate User means the legal entity and/or individual company that has signed a specific and separate agreement with Unobravo with which it has requested the issuance of Vouchers or , in any case, has purchased Services, to be distributed or used by its employees and/or collaborators and/or customers on the Platform, who, as Users, will independently conclude – using their corporate email address or following the instructions in the agreement under which the service is offered – the registration, booking and purchase process on the Platform and will benefit from the related services.
1.5. Voucher means a digital coupon, which consists of digital legitimacy documents issued, by way of example and not limited to, in the context of corporate welfare plans, expendable for the purchase of the Services.
1.6 Bundle means the purchase of digital securities that can be used as consideration for future sessions according to the terms specified on the Platform that supplement these Terms and Conditions and that prevail over them in case of discrepancies.
1.7. Professionals are those registered in the Register of Psychologists, who as such are qualified and have the appropriate professional skills for the autonomous performance of psychological support activities.
1.8. The Contract means the legal transaction concerning the Services, concluded between Unobravo and the User through the acceptance of these Terms and Conditions.
2 – ACCEPTANCE OF THE CONDITIONS OF SALE
2.1. These Terms and Conditions may be updated, supplemented or modified, having effect for the future, at any time by Unobravo, which will notify them through the Platform and/or via other means of communication suitable for the purposes in question, including email and SMS. The continuous use of the Platform after 7 (seven) days from the communication of the changes implies an express acknowledgement and acceptance of the changes and updates to these Terms and Conditions.
2.2. These Terms and Conditions must be examined ‘online’, before registering your confidential account and expressly accepted in order to use the Services.
2.3. By filling in all the sections and following the on-screen instructions on the Platform, the User must sign up online, finally selecting and then accepting the boxes with the words Acceptance of Terms and Conditions and Privacy Policy or similar wording.
2.4. In any case, the User, with the payment of the Session, accepts and undertakes to observe, in its relations with Unobravo, the Terms and Conditions and the general conditions of payment illustrated below.
2.5. The Contract concluded with the User is, among other things, governed by the provisions of the Consumer Code.
2.6. The protection of personal data processed by the Platform is subject to the provisions of Legislative Decree 30/06/2003 no. 196 as amended, and of EU Regulation 679/2016, subsequent amendments and additions. For more information, please refer to the Privacy Policy on the Platform itself.
2.7. The Platform https://unobravo.com uses cookies. For more information in this regard, please refer to the Cookie policy on the Platform.
3 – HOW THIS SERVICE IS PROVIDED – MODIFICATION OR CANCELLATION OF THE BOOKING
3.1. The provision of Services to the User takes place on the occasion of a) meeting (online) between Users and Professionals. The association with the Professional takes place following the completion by the User of a questionnaire which, based on the type of answers given and the logic imprinted in an algorithm owned by Unobravo, produces the name of the Professional to whom the User will be assigned.
3.2. The employees and/or collaborators and/or customers of the Corporate User, in order to access the Services, will conclude independently, as Users – using their corporate email or following either the instructions provided by the employer or the indications set out in the agreement under which the Service is offered – the process of registration, booking and purchase on the Platform and will benefit from the related Services, making use of the Vouchers and/or Bundles issued by Unobravo at the time of payment of the service by reason of the agreement entered into with the Corporate User. The User must independently enter the Vouchers provided by Unobravo in the dedicated sections of the Platform in order to use them.
3.3. In order to use the Services offered on the Platform, the User must give his consent to the processing of personal data and accept these Terms and Conditions, registering on the Platform, filling out a questionnaire to collect anamnestic data on the Platform.
3.4. Due to the answers given to the questionnaire and based on an algorithm owned by Unobravo, the same User will be assigned to a Professional. Following the assignment of the Professional according to the automatic association, the User will still have the right to express a preference about the Professional with whom he wishes to start the therapeutic programme, excluding any liability on the part of Unobravo regarding this choice.
3.5. The use of the Services is permitted to Users, adults or minors who, through the persons entitled and/or authorised to book in the name and on behalf of the minor, have read the Privacy Policy and provided their consent to the processing of data through the Platform and have also accepted the Terms and Conditions.
3.6. Before starting the therapeutic programme, the User may hold a free cognitive and non-clinical online meeting with the Professional of variable duration in order to establish an initial mutual knowledge, following which the User and the Professional may decide whether to undertake the therapeutic programme.
3.7. Once assigned to the Professional and after any first cognitive meeting concluded with a satisfactory outcome for the User, the User must read and sign, also by affixing a flag through the Platform, the informed consent to the binding health treatment to carry out the subsequent paid clinical sessions – which they will find in their reserved area as a .pdf document or in any case in digital format – BEFORE the first paid Session. The User may always request information or clarification from the Professional.
3.8. The User acknowledges and accepts that the Platform may integrate artificial intelligence tools that Unobravo and/or Professionals may use for the best provision of Services, such as tools that allow the preparation of summary minutes of Sessions or virtual assistants (so-called chatbots).
3.9. The Sessions will take place through a video call via the Platform. Users may also use the messaging service available on the Platform to send organizational communications in order to set or modify the appointments made with the Session Professional; the User acknowledges and accepts that the use of the chat is therefore intended only for messages related to the appointments and any need to move them, without any relevance to the clinical content of the Session.
3.10. The Sessions must be held in a place that guarantees the privacy of the meeting, without the obvious presence or not of unauthorised third parties; it will therefore be the responsibility of the User and the Professional to hold the Session in a place that guarantees the confidentiality of the meeting. The User acknowledges and accepts that the Professional may discuss the progress of the Sessions with their Team Leader or on the therapeutic programme with a clinical contact person, in turn a psychologist or psychotherapist, assigned by Unobravo in order to facilitate the experience of the online therapy Sessions and to guarantee the quality of the Service. The User also acknowledges and accepts that, in compliance with current legislation, professional law and the code of ethics, it is possible to request the assignment of a different Professional on the basis of which the User will be assigned to a different Professional, identified according to the User’s instructions or on the basis of a new automatic assignment.
3.11. The psychologist-patient relationship is an exclusive relationship and all the information and contents of the Sessions remain secret within the framework of the fiduciary relationship between the Professional and the User, in compliance with current legislation, professional law and the code of ethics. However, the User acknowledges and accepts that, where required by applicable regulations and/or by competent authorities, the data relating to the health status of patients collected during the treatment course may be shared by the Professional with the Health Director of Unobravo, also practicing the health profession, and will in any case be processed within the limits and in compliance with current legislation. It is understood that the Professional will be required to comply with the ethical obligations regarding confidentiality, provided for by the relevant legislation, including Articles 12 and 15 of the Code of Ethics of Italian Psychologists.
3.12. The User expressly undertakes not to take photos, videos and recordings of any kind and, in any case, not to publicly report the content of the Sessions, chats on the Platform or anything related to the relationship between the User, the Professional and/or Unobravo. The User acknowledges and accepts that, in the event of breach by them of this commitment, including in the event that materials such as the aforementioned videos, photos or online recordings are found, Unobravo will have the right to suspend the provision of the Services in their favour and their access to the Platform, as well as to act for the deletion of such materials and for the protection of his rights at any competent location, except in any case for compensation for damages.
3.13. The User undertakes to communicate, through the Platform, the need to modify or cancel the reservation of the Session with at least 24 hours’ notice. In the event of a request for modification or cancellation of the Session made with less than 24 hours’ notice, the User acknowledges and agrees that it will not be possible to cancel or modify the reservation and the User will therefore be required to pay a penalty that will be equal to the cost of the reserved Session. This amount, in case of advance payment, will be retained by Unobravo.
3.14. The User, after entering the billing data and possibly after giving consent for the transmission of the relative invoices to the Health Card System, undertakes to make the payment of the Session in advance and in any case within 24 (twenty-four) hours before the Session, according to what is shown in the appropriate screen. The payment methods are those displayed on the Platform at the time of confirmation of the booking of the Seat.
3.15. If for technical reasons of significant importance the performance of the Professional cannot be completed, the amount withdrawn from the User’s credit card will be credited back, in accordance with the technical procedures provided for by the Platform. ‘Reasons of significant importance’ means exclusively the malfunction of the Platform attributable to Unobravo that does not allow access to, or the regular conduct of, the video call or the use of the chat system in order to modify, program or cancel alternative video calls. In such cases, the Professional may interrupt the Session and will immediately notify Unobravo of such circumstances so that it can take the necessary consequences; it is specified that the User, by accepting these Terms and Conditions, the decision taken by the Professional. It is understood that the User acknowledges and acknowledges that Unobravo may need to interrupt the services of the Platform and temporarily suspend the functionality of the Platform in order to maintain, update and modify it or enable new services, giving, where possible, notice to the User in good time. The User acknowledges that the aforementioned suspensions or disconnections are necessary due to the nature of the Platform and the type of services, and that therefore Unobravo cannot be held responsible in any way for the temporary disabling of the Platform and/or the services provided therein.
4 – FEE AND PURCHASE METHOD
4.1. All Users can pay for each Session using the payment methods specified ‘online’ in their reserved area at the time of purchase. The cost of the Service is indicated and, where necessary, updated on the Platform.
4.2. The User, in the event of a malfunction of the payment function on the Platform or of the payment service provider, may pay the consideration in advance directly to the Professional by bank transfer to the Professional’s current account or by other digital and tracked payment methods. In this case, the Session between User and Professional and the related digital and tracked payment will be held, in compliance with current legislation, professional law and the code of ethics, outside the Platform, in the manner agreed between Professional and User; in addition, the invoice for the service must be issued by the Professional, relieving Unobravo from any responsibility regarding the related payment by the User.
4.3. The User who is an employee and/or collaborator or customer of the Corporate User or, in any case, who benefits from the agreement between the latter and Unobravo, at the time of payment of the fee for the Services may use, by entering them independently on the Platform, the Vouchers generated in their favour, which, according to the terms and conditions of the agreement signed between the Corporate User and Unobravo, will cover all or part of the fee due for the Services.
4.4. At the time of payment, the User beneficiary of the Voucher may use it by independently entering the relevant references on the Platform and thus paying all or part of the fee due for the requested service according to what is indicated in the Voucher.
5 – OBLIGATIONS, GUARANTEES AND RESPONSIBILITIES OF UNOBRAVO
5.1. Unobravo, by virtue of these Terms and Conditions, undertakes to manage and take care of the maintenance of the Platform in order to allow the correct performance of the Services (thus guaranteeing, by way of example and not limited to, access to the reserved area, booking and cancellation of sessions, communications between Professional and User through the reserved chat). Unobravo, together with the Professionals, is responsible for the storage and protection of electronic documents and data provided by Users, as better indicated and regulated in the Privacy Policy on the Platform.
5.2.Unobravo is exempt from any liability for the failure or delay in fulfilling its obligations under the Terms and Conditions or with regard to the suspension of – or inability to access – the Services offered also through the Platform due to events of force majeure, beyond its reasonable and unforeseeable control, such as, by way of example, but not limited to, civil insurrections, terrorist attacks, wars, fires, explosions, weather events, earthquakes, malfunctions for any reason of the internet and/or electronic devices, including mobile, and/or blackouts, natural events of an exceptional nature even where such events affect and therefore delay or make it impossible for the Professional to fulfil his obligations, such as his illness (collectively ‘Cases of Force Majeure’). Unobravo, upon the occurrence of one of the Cases of Force Majeure, will promptly notify the User in writing by means of an email notification, thus declaring the suspension of the Service to the User. The fulfilment of obligations by Unobravo pursuant to the Terms and Conditions will be considered suspended for the period in which the cases of Force Majeure occur, without prejudice to the provisions of the applicable legislation on force majeure.
5.3. Unobravo will not be liable to any party or third parties for years, losses and costs incurred as a result of the non-execution of the Contract due to Force Majeure, since the User is only entitled to the automatic refund of any price already paid for the Services not used within ten days of receipt by the User of the communication regarding the occurrence of Force Majeure.
5.4. Unobravo is responsible for the proper functioning of the Platform, however, it will not be liable for damages or losses, direct or indirect, or claims, in the event of malfunctions or suspensions of the Service caused by third parties (by way of example and not limited to, malfunctions of the hosting, the internet network, the email provider, etc.) and any impossibility of accessing or using the Platform that may depend on internet connection problems and/or any technical malfunctions of the equipment owned by Users, Professionals or third parties and/or telephone and/or telematic connections not managed directly by Unobravo or its suppliers.
5.5. In the event that Unobravo should be held liable for malfunctions of the Platform, the User acknowledges and accepts that, where permitted by applicable law, including the Consumer Code, compensation for damage will be limited exclusively to the return of amounts already paid for unused Services, without the possibility of compensation for any further damage, direct or indirect.
5.6. Unobravo takes care to carefully select Professionals through the analysis of an Application form created specifically for Professionals and through a thorough recruitment process. Unobravo assumes no responsibility for the assignment of Professionals to the User according to the automatic association put in place by the artificial intelligence algorithms underlying the operation of the Platform, remaining in the sole discretion of the User to choose to continue the therapeutic programme with the assigned Professional or to undertake the programme with another Unobravo Professional. Should problems arise between the User and the Professional or should needs arise, even clinical ones, additional to those initially envisaged, the User must promptly send a communication containing a description of their needs and the problems encountered, following which Unobravo will verify what happened and promptly seek a solution to the problem and, where necessary, put the User in contact with another Professional. The aforementioned communication must be forwarded by the User from this page.
5.7. Except in the event that the Professional has acted in the fulfilment of a contractual obligation assumed directly with the User and without prejudice to the action of recourse against the Professional, Unobravo will be responsible within the limits of the law, pursuant to Articles 1218 and 1228 of the Italian Civil Code and Article 7 of Law 24/2017, for the health service rendered by the Professional in favour of the User.
5.8. Unobravo will not be responsible for any fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, at the time of payment of the fee for the Services purchased. Unobravo, in fact, at no time during the purchase procedure is able to know the User’s credit card number; these data are transmitted directly to the Stripe bank service manager.
6 – OBLIGATIONS TO BE BORNE BY THE USER
6.1. By accepting the Terms and Conditions, the User confirms under their own responsibility that they are of legal age and, in the case of purchasing the services for the benefit of third parties, that they are entitled to book and register in the name and on behalf of or, in any case, in the case of minors, that they are entitled and/or authorised to book and register in the interest of the minor.
6.2. Once the registration of their account on the Platform has been completed, the User will receive by email, and/or in the form of a link on the Platform, these Terms and Conditions – already viewed and accepted as an obligatory step in the purchase.
6.3. Whenever there is a change to these Terms and Conditions, Unobravo will notify the User by email or through the Platform. Any access to the Platform and/or use of the subsequent Services continued for 7 (seven) days after the aforementioned modification will be valid as acceptance of the same.
6.4. The User is strictly prohibited from entering false, and/or invented, and/or fanciful data in the registration procedure necessary to activate the process for the execution of the Contract and its further communications. Except for the specific registration needs to carry out multiple Sessions, such as both Single Sessions and Couple’s Sessions or two or more Single Sessions with different Professionals for specific clinical needs or enter data of third parties if you have not specifically legitimized/authorized to conclude the Contract in the interest of the latter. Unobravo reserves the right to suspend duplicate accounts of the same person or accounts that contain data of persons other than the relative user, if detected as such.
6.5. The User guarantees the veracity of the information provided, which may be verified by Unobravo, which, in the event of untrue information, shall have the unquestionable right to deny the User access to the Platform. The User undertakes to keep all the information provided at the time of registration up to date, proceeding with the modification – where possible – directly from the account settings or alternatively by contacting support by email. Following registration on the Platform, the User undertakes to keep his personal password and personal login credentials and not to communicate them to third parties. Unobravo cannot be held responsible in any way for any damages of any kind suffered by the User as a result of the unauthorised or otherwise abusive use of the account on the Platform set up by third parties.
6.6. The User undertakes to indemnify and hold Unobravo harmless from any liability deriving from the issuance of incorrect tax documents due to errors relating to the data provided by the User and from any related penalties or fines, the User being solely responsible for the correct insertion.
7 – RIGHT OF WITHDRAWAL
7.1. Given the nature of the Services, the User, once he has used one of them, acknowledges and accepts that he will lose the right to withdraw from said Service pursuant to and for the purposes of Article 59, paragraph 1 lit. a) of the Consumer Code.
7.2. The Professional-patient relationship, by its very nature, is based on trust, on the usefulness and effectiveness of therapy or support. The User therefore has the right to terminate the therapeutic relationship at any time. The User also has the right to contact Unobravo Customer Service, to report any problem or further needs, or to request a new psychologist or psychotherapist, as better specified in Article 5.6 above. The Professional may terminate the relationship at any time, solely and exclusively for clinical reasons, for reasons related to the User’s interest or in the event of termination of the professional relationship with Unobravo. Unobravo undertakes to provide the contact of a new Professional within ten (10) working days, and, in cases of particular urgency – excluding emergency situations referred to in Article 12.1 – that the User must explicitly report to Unobravo. Unobravo will do everything in its power to shorten the term previously indicated as much as possible. The User acknowledges and accepts that the Unobravo Services are not active, in whole or in part, during the weekend and holidays, especially with regard to the Services provided with the participation of a Professional.
7.3. In the event of a sudden and abrupt interruption of the therapeutic relationship at the initiative of the User, Unobravo may send the latter by email or with notification on the Platform a feedback questionnaire that the User may, at his discretion, decide to complete and transmit to Unobravo. Feedback questionnaires may also be sent for the purposes of scientific research and detection of satisfaction about the Services, also at other times of the therapeutic programme, in compliance with current legislation, professional law and the code of ethics.
7.4. The User has the right to withdraw and cancel the reservation of the Meeting with at least twenty-four (24) hours’ notice without specifying the reason; there is no penalty in the event of withdrawal within the indicated period.
8 – AUTHORISATIONS
8.1. In accordance with current regulations, by filling in the appropriate space on the Platform, the User – through a protected connection directly connected to the banking institution that owns or manages the ‘online’ payment service – authorises the use of their credit card, or another card issued in its place. Currently, transactions and storage of card data take place through the Stripe service, but Unobravo reserves the right to make different payment methods available to the User, as shown on the Platform from time to time. Unobravo, being completely unrelated to this procedure, cannot be held responsible for any damages that may be suffered by the User due to the improper use or malfunction of the payment systems.
9 – EXPRESS TERMINATION CLAUSE
9.1. The obligations assumed by the User pursuant to Article 6 (Obligations borne by the User) and pursuant to Article 13 (Ownership of the Platform), as well as the guarantee of the successful payment of the fee for the services purchased, are essential, so that by express agreement, the non-fulfilment by the User of only one of said obligations will determine the legal termination of the Contract pursuant to Article 1456 of the Italian Civil Code, without prejudice to the right of Unobravo to claim compensation for further damage.
9.2. In order to exercise this right, Unobravo will be required to send a simple communication by registered letter with return receipt or certified email (where the User has communicated the address to Unobravo) to the addresses entered by the User on the Platform.
10 – VIOLATIONS OF TERMS AND CONDITIONS OF SERVICE
10.1. Without prejudice to the provisions of Article 9 above, in the event of a breach of the Terms and Conditions by the User, Unobravo has the right to suspend or block, in whole or in part, access to the Service by the User, temporarily or permanently, without notice, and by notifying the User by email, and without any refund of the amounts already paid being granted to the User or to third parties, reserving the right to act to protect their rights.
11 – PRIVACY
11.1. The Platform processes Users’ personal data in compliance with the provisions of Legislative Decree no. 196/2003 (as amended by Legislative Decree no. 101/18 (hereinafter, ‘Privacy Code’), and subsequent amendments and annexes, as well as in compliance with EU Regulation 2016/679 (hereinafter the ‘Regulation’ or ‘GDPR’), of which the definitions are fully referred to here, and any other applicable legislation, provision, guidelines, best practices on the protection of personal data.
11.2. At the time of registration, each User is required to consult the Privacy Policy and, when requested, to provide their consent (s) to the processing of personal data concerning them by selecting a ‘flag’.
11.3. Unobravo is the Data Controller of Users’ personal data, together with the Professionals where the User decides to start the therapeutic programme, for the purposes indicated in the respective Privacy Policy and in compliance with the preferences expressed.
11.4. The Platform’s data storage system, services and back-end data are based on servers hosted by third parties located in the EU territory.
11.5. For every detail in relation to the processing of personal data, please refer to the Privacy Policy on the Platform and available at the following link.
12 – EMERGENCY SITUATIONS
12.1. The User acknowledges and accepts that Unobravo does not provide assistance in emergency situations such as, but not limited to, suicide threats, third-party injuries to oneself and others. Unobravo invites you to consult this page where you can find the emergency numbers appropriate to the circumstance you are experiencing.
13 – INTELLECTUAL PROPERTY RIGHTS
13.1. The Platform, its architecture, the source and object code, the underlying algorithm, the related know-how, the graphic interfaces, as well as the related content, as well as the trade names, logos, word and figurative trademarks and domain names reproducing the words ‘UNOBRAVO’ or in any case owned by Unobravo (‘Rights’) are protected by intellectual property rights owned exclusively by Unobravo.
13.2. With special regard to the Rights inherent to the distinctive signs reproducing the word ‘UNOBRAVO’ or in any case owned by Unobravo, the
User: a) acknowledges and accepts that Unobravo is the exclusive owner of the same and of multiple trademark registrations that protect them;
b) acknowledges and accepts that the aforementioned signs constitute trademarks that, due to the extensive use, the intrinsic and acquired distinctiveness and the recognition obtained by the general public, cannot be reproduced and/or exploited in any way, including in relation to products and services not related to the Services.
13.3. Unobravo grants the User a licence to use the Rights, of a non-exclusive, free, non-transferable nature, without the right to sublicense, limited to the territory from which the User uses the Platform and the Services and for the sole purpose and within the limits of the use itself. The User acknowledges and agrees that any other use of the Rights is prohibited. The User may not, by way of example and not limited to, use, copy, reproduce, distribute, publish or in any way exploit any feature, functionality, tool or content of the Platform, in any form or by any means, except as expressly provided for in these Terms and Conditions.
13.4. Users, in particular, by way of example and not limited to, may not in any way:
• reverse engineer, decompile, disassemble, modify or create derivative software based on the software owned by Unobravo.
• Circumvent computer systems to access sections of the Platform without authorisation.
• Copy, store, modify, change, prepare derivative works or alter in any way any content and/or object of Unobravo Rights.
• Use any robot, spider, site search/retrieval application, or any other device, process or automatic means to access, retrieve, scrape or index any portion of the web app or its content.
• Use the know-how, materials, ideas, images, texts, format, scripts of Unobravo to create similar or derivative services.
• Allow access to its reserved area on the Platform by third parties unrelated to the Contract.
• Disclose or share the contents of the Platform, including those of the reserved area, with third parties unrelated to the Contract.
• Use the Service for purposes other than those stated, for profit or not for profit.13.5. Unobravo, in addition to the right to terminate the Contract referred to in Article 9 above, reserves the right to prosecute any offence committed, in breach of this clause and to claim compensation for greater damage.
Article 14 – DELETION FROM THE PLATFORM
14.1. If the User decides that he no longer wants to use the Services, he must delete his profile/account using the specific function in his personal area on the Platform.
Article 15 – DECLARATION OF PARTIAL NULLITY
15.1. If a clause or part of these Terms and Conditions is declared null, illegal or illegitimate by the judicial authority, this will not affect the rest of the provisions and their validity and effectiveness.
Article 16 – APPLICABLE LAW AND JURISDICTION
16.1. These Terms and Conditions are governed by Italian law. Any dispute relating to the application or interpretation of these Terms and Conditions shall fall under the exclusive jurisdiction of the Court of Milan, without prejudice to the rights of consumers to bring proceedings before the court of their place of residence.
16.2. For the out-of-court resolution of disputes arising in relation to the Terms and Conditions, the User may resort to ADR bodies through the ODR online dispute resolution platform, established and managed by the European Commission, and accessible through the following link http://ec.europa.eu/consumers/odr/.
For any information on how to use the ODR platform, the User may contact Unobravo through this page.
Last updated 10/24/2024
